Specifications include, but are not limited to: The City is seeking an integrated, comprehensive, unified approach for managing its parking citations (from issuance, through processing, payments/collection, and adjudication/hearings), residential parking permits, and parking mobile payment app option for its customers. The scope of services includes, but is not limited to, providing state-of-the-art handheld electronic ticketing devices (HHDs) equipment and mobile license plate recognition (LPR) to issue and record parking citations, transmit and store data to an offsite-electronic database where payments are processed, automated delinquent notices provided, periodic financial reports prepared, and data acquired through electronic interface with the Massachusetts Registry of Motor Vehicles (RMV) and other states. The Proposer selected will host and support the agency’s online payment system for citations, parking permits, and parking sessions (via mobile payments), as well as its online citations appeal and adjudication services. An overall integrated parking payment system tied to the customer’s license plate issought. The City is also seeking the digitization and mapping of its metered and residential parking program. License plate-based paid parking system – In 2021, the City converted its pay-by-space parking system to a pay-by-plate parking management system, which made the parking program significantly more efficient and responsive to the customer. The City currently offers a vendor-provided (Passport) mobile payment app tied to the customer’s license plate and credit card to allow for contactless, pay-by-phone parking. The Park Worcester mobile payment app allows the City to offer a merchant validation program, again tied to the customer’s license plate. The City also replaced its employee and resident “hangtag” parking permits in 2021 with a “virtual permit” tied to the customer’s license plate and provided an online application, payment and permit activation process. All metered streets and paid surface lots offer pay-by-plate through either Flowbird multi-space parking kiosks or the Passport mobile payment app.
