Specifications include, but are not limited to: Objectives in selecting benefits and carriers are: 1. To provide for the benefit coverage, in accordance with the terms of the plans’ designs, for those eligible and, depending on the benefit, their eligible dependents; 2. To obtain competitive pricing for benefit coverage through a broad network of participating providers offering convenient access to those covered; 3. To have member claims paid in a timely manner; 4. To maintain a high level of member satisfaction with the program; 5. To obtain timely, accurate financial and utilization data reporting; 6. To provide programs in which members may participate in an effort to improve their health (with medical bid); 7. To provide superior service including a flexible customer service approach that is ingrained in the organization; 8. To provide a strong account management approach with the ability to respond quickly, directly, and accurately to the business office as well as members.
