Case Management Configuration and Support: Payroll Accounts Payable Health Department DDOT DWSD HR Department Treasury Department Informatics BSEED Additional Professional Services Implementation/Support: Self-Healing IT Automation Bots Endpoint/MDM, Freeze device, restart, wipe, remote control, or assistance Patch Management Network mapping Software Inventory and Management, and software harvesting capabilities Configurable Dashboards Extensive search capabilities Ability to generate, customize, and send reports Implement of Service Level Agreements Procurement and invoice management IT Asset Management Asset Discovery for devices on or off the City of Detroit network Ability to track devices geographically API capabilities to interface with customers facing solutions Ability to interface with various vendors, Absolute, HP, print vendors… Hardware and software lifecycle Management Database Integration of the phone system for contact centers Initiate mentor program for City of Detroit technical staff to allow staff to become self-sufficient and work hand in hand with the vendor on the ITSM solution configurations and implementations. Training and Mentoring City of Detroit Staff: Prepare City of Detroit technical staff to become Certified on the new solution. Mentor City of Detroit staff with one on one, hands on configuration to the solution.
