Specifications include, but are not limited to:• Assist customers who come to the desk by answering general questions and giving directions to people who are unfamiliar with our buildings. Finding people who are lost in our buildings and giving them directions. • Monitor the students, faculty, staff, visitors, and contractors who come into our buildings. This is done by physically watching doors, monitoring our camera system, and maintaining a sign-in/ out log. • Troubleshoot camera computer/security computer issues – or work with IT staff and the Security Director/Manager to report and resolve problems • Deliver mail and packages throughout the buildings daily • Review and monitor Outlook e-mail accounts, both Supervisor and Security Staff • Review all activity logs • Submit and review all end-of-shift reports • Review all incident reports/ensure appropriate action/notifications are made • Initiate incident review process through the MSU Security Director/Manager • Initiate emergency response through the MSU/CHM Security Director/Manager for critical incidents • Monitor and inventory lost and found items from within the facility
