Specifications include, but are not limited to: • Provide customer service, including account management for both MMCAP Infuse and its Members; • Provide inventory management, including stocking MMCAP Infuse Core Products, management of stock outages, manufacturer backorders, shift demands and service levels; • Ensure MMCAP Infuse Core Products are available to Members, including price loading and accuracy, product additions and deletions and product expiration date; • Offer online ordering system, order placement, order confirmation, ordering of controlled substances, and labeling; • Provide the ability to audit non-core purchases from catalog; • Provide delivery, including routine delivery, drop-shipments, special products, bulk items, and emergency orders; • Maintain Drug Supply Chain Security Act (DSCSA) compliance; • Ensure contract compliance, including pricing accuracy, contract attachment and reporting requirements; • Accurately invoice Members (including credits, rebills, product returns and recalls) and process related vendor chargebacks; • Offer payment terms/payment modalities; • Arrange onboarding support for facility implementations and transitions; • Offer dental equipment, installation, repair, calibration, and support; • Provide other value-added services (e.g., Staffing Services, Recruitment Services, Continuing Education Services, etc.).
