Specifications include, but are not limited to: a. Develop and execute a strategic plan to increase ACH payments to vendors in an effort to reduce paper checks; b. Create a process for handling customer banking information; c. Complete a Merchant Card RFP to meet city department electronic payment service needs with a focus on recurring payments; d. Oversee or facilitate the rollout and use of a new AR billing portal with Paya for payments sent to the City; e. Consolidate electronic payment services to provide a uniform, streamlined application for city residents; f. Create common practices for electronic payment processes and transaction fees for the City to develop a consistent customer service experience; g. Create an informational brochure of the City’s merchant card providers for departments to use when they need to rollout new electronic payment options; and h. Additional unforeseen electronic payment projects that may arise based on outcome of review, within reason.
