. PHSD requires the ability to go into the administrative system and make retroactive adjustments to benefit elections, eligibility and start and end-dates (up to the limit defined by each insurance contract, typically 90 days). Please indicate if your system has the ability to notify insurance companies (via EDI) of these retroactive adjustments. 2. The system must have the ability to track beneficiaries both primary and contingent. 3. PHSD desires a dedicate customer service representative and call center support for employees. 4. Easy to use and flexible reporting capabilities for both standardized and customized reports. 5. Provide benefit portal for employees to log into the system to print forms or access information such as the summary plan documents, benefit guides, etc. throughout the year. 6. Able to account for various types of employee contracts (9-, 10-, and 12-month employee contracts). 7. Able to manage various payroll schedules (12, 18, 20, and 24 pays).
