Specifications include, but are not limited to: The contractor shall provide quality customer service and office management services in the most effective and efficient manner possible to serve individuals seeking motor vehicle and driver licensing services; It has been determined that the procurement of Office Management Services for Department of Revenue Motor Vehicle & Drivers License Office by means of competitive bidding would be neither practicable nor advantageous to the State of Missouri. Therefore, the Department of Revenue has decided, in accordance with section 34.042, RSMo, to utilize the competitive proposal method for the following reasons. The complex requirements of this solicitation justify the competitive proposal method as being more beneficial than the solicitation of competitive bids. The procurement through the use of competitive proposals will also maximize the state’s potential to receive the most flexible and creative solutions from offerors an allow the State of Missouri to select the solution that will provide the optimal combination of price and quality.
