To enter a long-term partnership with a professional team of experts in the support and maintenance of all phases and applications of a comprehensive Nurse Call Support system. Criterion 1: Software Services Mandatory • Certified Rauland Distributor – Must be able to sell, install, upgrade, and provide information on all Rauland Nurse Call software applications. • Software Licensing and Maintenance – Provides access to major software releases, service packs, and bug fixes throughout the covered period. This is for access to software only and is exclusive of associated services. • Software Upgrade in production environment - Provide remote IT support and onsite technical resource(s) for at least one software upgrade in the facility’s production environment. Schedule the appropriate resources and provide change management documentation prior to commencement of the software upgrade. Upon completion of the upgrade, testing and validation will be coordinated with an MUHC representative. All services shall be provided during normal business hours.
