The vendor should describe how it ensures written tests are valid, reliable, non-biased, and secure. The vendor should describe its process for conducting a job task analysis, establishing minimal essential job functions, writing test items, and testing the newly developed test items with current licenses. The vendor should describe its customer service process and how they resolve client issues. The vendor should describe the type of training and supervision provided to Examination Administrators and Examination Proctors. The vendor should describe their plan to implement the examination services. Implementation Plan: The vendor should sequentially list and briefly describe the tasks or events proposed for the implementation of remote testing services. If no tasks or events are required, the vendor should provide a statement of readiness. For each task/event identified, the vendor should identify the number of days required to complete the task/event, the personnel proposed to perform the task/event, and the number of work hours for each person.
