Specifications include, but are not limited to: 3.1 The software shall be compatible with Windows and Macintosh computers and support modern browsers such as Chrome, Internet Explorer, Firefox & Safari. Support for mobile devices through responsive website design and/or mobile applications is preferred. 3.2 The City prefers cloud-based software (Software as a Service) that requires no installation of software components on the individual client workstations (standard browser plug-ins excluded). 3.3 If the software is not cloud-based and must be installed in the City’s data centers, it must run in a virtual environment (VMWare preferred) and utilize Microsoft SQL Server Database. 3.4 Both cloud-based and on-premise software must use Active Directory for authentication. ADFS is preferred for cloudbased software. The City desires to set up new users in Active Directory and provide access to software based on their AD username and password. In detail, please explain how your software integrates with Active Directory. Note: Any exceptions to using Active Directory for authentication must be approved by the Director of Information Systems. 3.5 Data collected and displayed by the vendor shall be stored in a secure, password-protected database. All collected and transferred data shall be encrypted and secured from unauthorized access. 3.6 The software must support HTTPS encryption for both cloud-based and on-premise environments for any actions that require a web browser connection. 3.7 Multiple users shall be able to access the system simultaneously. It must support various levels of security in order to have City-wide administration and departmental administration capabilities. 3.8 Please describe the license/subscription model and cost for each type of user. 3.9 Database Backup/Recovery - The software must provide automatic recovery after any system failure. The system must allow a means of automatic data archival and backup without system interruption. 3.10 Contingency plan – The vendor shall provide a contingency plan for automatic recovery and support in the event of system failure. 3.11 Reliability statistics – The vendor must provide the software’s reliability and network statistics. 3.12 The software shall be able to import existing data and documents, provided by the City of Springfield in Excel format or as electronic documents. 3.13 The software shall provide easy-to-use reporting tools that allow for customized reports to be created. Reports shall have the option of exporting to Excel or PDF. 3.14 Initial training shall be provided by the vendor. Options shall include on-site and web-based. 3.15 Training materials shall be available in an electronic format that can be shared online and printed as needed. 3.16 At a minimum, the vendor shall provide Technical Support from 8:00 a.m. - 5:00 p.m. (CST), Monday – Friday on all non-federal holidays. After hours support is also required for major outages and critical support issues. 3.17 GIS Requirements - If any GIS data or integration is required, the scope of work must be agreed to and signed off on by the GIS Manager and the Director of Information Systems. 3.18 Data Conversion Requirements - If any data conversion is required, the scope of work must be agreed to and signed off on by the Director of Information Systems. 3.19 Equipment Requirements - Any equipment requirements must be agreed to and signed off on by the Help Desk Manager, Network Manager & Director of Information Systems. 3.20 Network and Security Requirements - Any network equipment and security requirements, including but not limited to firewall changes, must be agreed to, and signed off on by the Network Manager and Director of Information Systems. 3.21 Any additional Scope of Work for implementing technology must be documented and signed off on before the purchase of any computer system or equipment, in conjunction with the City of Springfield Information System Department and other City subject matter experts that will be impacted by the implementation.
