In 2018, the City of Taylor Michigan completed a comprehensive assessment of business applications and processes to modernize the City's ERP application environment. The assessment recommended the City replace its core financial accounting, human resources, payroll, community development, utility billing, inspections, cashiering, and licensing systems. Later the same year, the City solicited for a replacement ERP and implemented Oracle's Fusion Cloud to satisfy its core financial accounting business needs and determined it wanted to further evaluate alternative solutions to satisfy its non-accounting functions.
This RFP is the second part of a two-step procurement designed to educate and improve the City’s understanding of solutions and integration service options. Working in conjunction with Plante Moran, an independent consulting advisor, the City designed this two-step process to solicit vendor proposals to educate and increase staff understanding of the capabilities of today’s modern ERP solutions. The City utilized the vendor responses to the RFI to establish its solution priorities, system integration options, and evaluation criteria for a subsequent Request for Proposal (RFP). Please note that the RFI was not intended to result in a contract for the products and services described herein. In the event a vendor did not respond to the RFI, it does not preclude a vendor from participating in this RFP or any other solicitation process.
The City is now issuing this Request for Proposal (RFP) to assess available solutions that are currently represented in its non-integrated legacy systems including its legacy New World AS400 systems supporting community development, work order / asset management, and utility billing. Qualified providers and system integrators are invited to respond with approaches to satisfy the City’s ERP objectives. The City is seeking opportunities to feature improvements to City process and services to streamline the organization’s business practices and optimize citizen service delivery.
The City’s future ERP system may involve a single or multiple vendor solution(s) to satisfy its business needs. It has identified legacy components to replace and is exploring options to fully integrate and/or replace the City’s Oracle Fusion Cloud solution implemented in 2021.
The following principles are intended to guide the City’s approach as part of this process.
- Provide one shared view of the public’s data and information and provide a single source of the truth.
- Eliminate multiple “shadow” systems managing the same information.
- Significantly reduce process and cycle times through business process reengineering using proven automation linked to successful practices adopted by peer agencies.
- Eliminate paper-based processes and forms in favor of electronic workflows designed to provide 24/7 online access.
- Ensure quality is moved to the front of the transaction to eliminate the extensive after-the-fact error checking.
- Recognize that information is an asset that can and should be used to improve transparency and decision support information.
- Provide relevant, timely, and consistent information to support the needs of public officials and communicate responsively with citizen stakeholders.
The City provides many services to the City residents including police and fire/ambulance services, solid waste and recycling collection services, animal shelter, customer assistance center, the offices of the city clerk, assessing and treasurer, major and local road maintenance, water and sewer services, community development, and code enforcement services. In addition, the City supports cultural and recreational services such as municipal golf courses, parks and recreation services, library services, senior center activities and the Taylor Sportsplex hockey and golf sports complex.
