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Basic Information

Reference Number

0000368643

Issuing Organization

City of Ionia

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP_F-0000000011

Title

Computer Aided Dispatching and Scheduling (CADS) Software Solution

Source ID

PU.AG.USA.2659247.C17257426

Details

Location

United States, Michigan, Ionia County

Delivery Point

City of Ionia

Piggyback Contract

Description

Ionia Dial-A-Ride (IDART), a rural transit agency, is looking for a scheduling/dispatch solution that will decrease call volumes, provide an alternate method for riders to schedule their own trips, provide an electronic payment option, aide dispatchers in efficiently routing & scheduling calls, simplify the process for drivers to on-board riders, improve efficiency in the current routes we have, provide riders with vehicle location information & ride updates, and provide an electronic payment option to riders. IDART has one (1) dispatch operator on staff at a time. We are looking for new technology to work in conjunction with the skills & knowledge of our current dispatchers to improve the efficiency of our scheduling & operations, reduce human error, and provide better customer service to our riders by giving them current ride information without the need to consistently call in.

Dates

Publication

11/15/2024 03:51 PM EST

Bid Intent

Not Available

Question Acceptance Deadline

12/10/2024 02:00 PM EST

Questions are submitted online

Closing Date

12/17/2024 02:00 PM EST

Contact Information

Heidi Wenzel

616.523.0144

hwenzel@ci.ionia.mi.us

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

All organizations submitting proposals must e-mail one (1) copy of your proposal to hwenzel@ci.ionia.mi.us or mail five (5) copies to Ionia Dial-A-Ride, ATTN: Heidi Wenzel, 251 E Adams Street, Ionia, MI 48846. THE RFP COVER PAGE SENT WITH THIS RFP MUST BE SIGNED IN INK BY AN OFFICAL OF THE SUBMITTING ORGANIZATION authorized to bind the proposer to the provision of the RFP and the quotation. THE COMPLETED RFP COVER PAGE MUST BE RETURNED WITH THE PROPOSAL.

Emailed and mailed proposals must be received by 2:00pm on December 17th at Ionia Dial-A-Ride located at 251 E Adams Street, Ionia, MI 48846.
Proposal and all costs associated with proposal must be good for 60 days after due date.

This project is funded by the Federal Transit Administration (FTA) and the Michigan Department of Transportation (MDOT) grants. It is subject to federal and state guidelines. The federal requirements for this project are Materials And Supplies Less Than $250,000 and are attached. The clauses must be signed and included with your submission.
The selected firm MAY have to have an MDOT-approved third party contract.

Disclaimer Thank you for your interest in our bid opportunities and we welcome you to submit a response. Please be sure to review and comply with all specifications and requirements.