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Basic Information

Reference Number

0000368906

Issuing Organization

County of Ottawa

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP 25-005

Title

RFP 25-005 Website Chatbot

Source ID

PU.AG.USA.1187.C6050426

Details

Location

United States, Michigan, Ottawa County

Piggyback Contract

Description

The County of Ottawa, on behalf of the Administrators Office, is requesting proposals from experienced and qualified vendors for a comprehensive, AI-driven chatbot solution for its website to enhance public accessibility, streamline customer service, and offer efficient information retrieval. This chatbot must be mobile-friendly, operate seamlessly across devices, and provide an intuitive user experience for residents seeking County information.

Dates

Publication

11/19/2024 04:11 PM EST

Bid Intent

Not Available

Question Acceptance Deadline

12/03/2024 05:00 PM EST

Questions are submitted online

Closing Date

12/19/2024 02:00 PM EST

Contact Information

Janice McLaren

616-738-4670

purchasing.rfp@miottawa.org

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

Respondents will submit an electronic response (preferably single-file PDF format) by e-mail to: purchasing.rfp@miottawa.org with subject line of: “RFP 25-005 Website Chatbot.” The County can receive email attachments up to 25 megabytes. Proposal documents larger than 20 megabytes should be sent in multiple emails with subject line of: “RFP 25-005 – 1 of 2”, etcetera. It will be the Proposers’ responsibility to ensure that their proposal have been appropriately delivered and received.