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Basic Information

Reference Number

0000175379

Issuing Organization

Detroit Transportation Corporation

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

09-07-2017

Title

CUSTOMER SATISFACTION SURVEY

Source ID

PU.AG.USA.1753.C6051801

Details

Location

United States, Michigan, Wayne County

Piggyback Contract

Description

DTC seeks proposals to conduct an On-Board/Web-based Customer Satisfaction Survey the agency would like to establish baseline data as it relates to customers who use the system. The Survey should focus on the collection of data to establish the following:

Rider Profile
Demographic Profile
Customer Satisfaction
Service Satisfaction

The bidders on this project shall determine the Sample Size and Methodology needed to ensure 95% confidence and a 10 percent precision level. The bidder shall also submit a distribution break down for the sampling of users of the system. The bidder shall also describe the type of statistical software that will be used to analyze the data. The requirements for the submittal and content of Bids/Proposals, the timetable for this procurement, performance requirements, and contract terms are detailed in this Request for Bids/Proposals. The bidder shall also supply the number of hours and the cost for each task.

Dates

Publication

09/07/2017 02:14 PM EDT

Question Acceptance Deadline

09/22/2017 05:00 PM EDT

Questions are submitted online

Closing Date

10/06/2017 04:00 PM EDT

Contact Information

Dave Pippin

313-224-1251

dpippin@thepeoplemover.com

Bid Submission Process

Bid Submission Type

Physical Bid Submission