This solicitation has been converted from a legacy system.

Get instant access

to solicitation details & future business opportunities.

Get Access

Vendor packages with access to similar open solicitations

Statewide

Matching bid notifications & access to all Statewide & Group bid details

Group

Matching bid notifications from participating agencies

Basic

Access participating agency bids

Basic Information

Reference Number

0000149087

Issuing Organization

Detroit Water & Sewerage Department

Owner Organization

Customer Service Division

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP-RF-CS-1815

Title

Storm Water Drainage and Green Credit Program Staff Assistance

Source ID

PU.AG.USA.2246

Details

Location

United States, Michigan

Delivery Point

735 Randolph Detroit, Michigan 48226

Purchase Type

Duration: 2 years

Piggyback Contract

Description

Summary of Specifications:
Provide comprehensive support and assistance to the DWSD Customer Service Division by providing experienced personnel to assist DWSD in processing telephone requests for service from customers who are inquiring on their accounts. Provide a verbal explanation of the account billing information, prepare the mailing of collateral material and/or initiate the formal review (dispute) process for the residential or non-residential storm water accounts.

Dates

Publication

09/14/2016 04:20 PM EDT

Question Acceptance Deadline

09/30/2016 12:00 PM EDT

Questions are submitted online

Closing Date

10/14/2016 10:00 AM EDT

Contact Information

Roderick French

313-694-9466

rfrench@dwsd.org

Additional Information

Delivery Date

TBD

Other

Accepting Vendor Questions

Buyer Preferences, Guidelines & Requirements

General Requirements

- Insurance Required

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

No pricing in this envelope