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Basic Information

Reference Number

0000360056

Issuing Organization

Grand Rapids Community College

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

RFP #2425-8225

Title

GRCC Customer Relationship Management (CRM) Solution

Source ID

PU.AG.USA.2501758.C14919626

Details

Location

United States, Michigan, Kent County

Delivery Point

151 Fountain St.
Grand Rapids, Michigan
United States 49505

Piggyback Contract

Description

Grand Rapids Community College is seeking Request for Proposals to purchase a Customer Relationship Management (CRM) solution. The College requires a comprehensive CRM solution capable of supporting multiple departments, communication methods, admissions workflows and reporting options. Submitted proposals must be able to fully implement the solution no later than May 30, 2025 and meet all requirements of this RFP.

Dates

Publication

08/12/2024 03:06 PM EDT

Bid Intent

Not Available

Question Acceptance Deadline

08/23/2024 12:00 PM EDT

Questions are submitted online

Closing DateA - Previous Addendum

09/18/2024 02:30 PM EDT

Contact Information

Paula J. Gleason-Zeeff

616-234-3851

paulagleasonzeeff@grcc.edu

Buyer Preferences, Guidelines & Requirements

Participation Requirements

- Business Concern

- Disadvantaged Business Enterprise (DBE)

- Minority Business Participation

- Native American Participation

- Small Business Participation

- Service-Disabled Veteran Owned

- Women-Owned Business Participation

General Requirements

- FOB Destination

- Installation Required

- Material Safety Data Sheets Required

- Training Required

- Warranty Information Required

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Electronic Bid Submission

Pricing

Lump sum

Bid Documents List

Item Name	Description	Mandatory	Limited to 1 file
Bid Documents	Documents defining the proposal	No	No
No entries

Additional Bidding Instructions

See Requirements and Scope of Work. Along with Pricing and Warranties.
Also, see Exhibit A - GRCC CRM Discovery Questionnaire.

Disclaimer Thank you for your interest in our bid opportunities and we welcome you to submit a response. Please be sure to review and comply with all specifications and requirements.