ITP is seeking proposals for a Customer Relationship Management (CRM) software platform that aligns with its core needs with minimal customization. Currently, the agency manages customer interactions through a variety of desktop applications and isolated systems, lacking a unified CRM solution. The primary goal of this initiative is to streamline operations, enhance customer satisfaction, and bolster internal communication. Respondents should review the requirements detailed in Section 2: Scope of Work and submit a response in conformance with the proposal submittal requirements shown in Section 3: Submittal Requirements.
PUBLIC NOTICE
REQUEST FOR PROPOSALS
FOR
CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE
PROJECT 2024-36
The Interurban Transit Partnership (ITP) (DBA THE RAPID) is accepting proposals from qualified firms to a Customer Relationship Management Software until Thursday, July 23, 2024 @ 2:00 p.m. ET posted to MITN.
ITP has joined the Michigan Inter-governmental Trade Network (MITN). This is a group of agencies that joined forces to create a regional bid notification system to notify companies of new bid opportunities. Register with MITN here. https://www.bidnetdirect.com/mitn All documents and submittals will be processed through MITN. There are no fees related to registration on this site.
Proposals shall be subject to all applicable State and Federal laws and subject to financial assistance contracts between ITP Board and the United States Department of Transportation under the Urban Mass Transportation Act of 1964, as amended, and the Michigan Department of Transportation. The selected contractor(s) will be required to comply with all applicable Equal Employment Opportunity laws and regulations. All proposers will be required to certify that they are not on the Comptroller General’s list of ineligible contractors.
ITP Board hereby notifies all proposers that it will affirmatively ensure, in regard to any contract entered into pursuant to this advertisement, that Disadvantaged Business Enterprises will be afforded full opportunity to submit proposals in response to this Request for Proposal and will not be discriminated against on the grounds of race, religion, color, sex, handicap, or national origin, in consideration for an award.
ITP Board reserves the right to postpone, accept, or reject any and all proposals in whole or in part on such basis as ITP Board deems to be in its interest to do so, subject to the rules and regulations set forth by the Federal Transit Administration and the Michigan Department of Transportation.
No proposal may be withdrawn for at least sixty (60) days after the scheduled closing time of the proposals. A digital copy of the proposal must be submitted through MITN. (Link provided above). Please submit your bid as a single PDF file with all information scanned in the order requested.
Kevin Wisselink Interurban Transit Partnership
Director of Procurement and Capital Planning 300 Ellsworth Ave. SW
kwisselink@ridetherapid.org Grand Rapids, Michigan 49503
