Summary of Specifications:
The Washtenaw County Michigan Works! Agency (MWA)/ETCS is responsible for the development of the Washtenaw County workforce. A key component of this is the operation of the Washtenaw County Michigan Works! Service Center (MWSC) or “One-Stop.” The basic premise behind the One-Stop system for delivering employment and training services is that customers should be able to access all major workforce development/economic development services through a single point of entry. Through this universal system, employers, employees and the un-or-under-employed will find access to needed services
The MWSC aids employers in finding qualified candidates for job openings and assists job seekers in getting the necessary services to upgrade skills and find good jobs. In addition to serving employers and job seekers, the MWSC serves as a focal point for convening other partners to assist in serving the workforce needs of Washtenaw County. Beyond the physical MWSC, the MWA system consists of other tools and products, including a self-service labor exchange system, website access to services and information, and future initiates that will help develop a world class workforce.
Each contractor as a MWSC Provider will act collaboratively with other One-Stop partners to provide seamless services to all customers. While separate provider(s) may deliver services at the MWSC, all partners physically housed at the Center have a shared responsibility to ensure that all customers are received and afforded services at the highest level possible. Partner agencies, individually and collectively, establish the “character” of the MWSC. So to ensure that the MWSC maintains a character that is highly respected by customers and peers, each partner is expected to assist in delivering the highest quality customer service, particularly in situations of peak customer demand or as assistance may be requested by the Washtenaw County Michigan Works! Agency (MWA)/ETCS.
