1. Coordination of all trips under this RFP as requested. 2. A dedicated service team member must be the sole contact appointed to Montclair to handle all group travel arrangements, coordinate with business meeting planners, visa processing team, incountry tour companies, schedule and facilitate conference calls (initial planning calls, pre-trip orientation call, post-trip debrief call, etc.), create and provide pre-departure orientation materials, and must be available Monday through Friday 8-6 pm EST prior to trip and available 24/7 during trip dates. Provide frequent (weekly) updates on trip status throughout the planning process. 3. Provide students, faculty, and staff with specific written information about the travel destinations including common sense safety recommendations, specific rules and customs pertaining to traveling safely in each of the destinations. 4. Provide a robust online portal to gather student information, collect payment, and disseminate information to the students, faculty, and staff. The portal must allow students to register for the trip, collect travel information such as passport numbers, nationality, visa information, provide emergency contact information, health and dietary restrictions, preferences for roommates, professional profiles to provide for company visits (as needed). The portal must allow students to view trip itinerary, flight information, visa requirements (if applicable) and suggested packing lists. The portal must also have the ability to collect payment from students for their trip deposit, optional visa services, option to upgrade to single occupancy, and any additional services needed such as extra hotel nights and/or airport transfers (if deviating from group itinerary). Ideally this information is accessible offline during travel in the form of a mobile app. 5. Provide notification to the Office of Global Programs of program alterations in case unforeseeable events occur and also provide regular updates to the University regarding upcoming deadlines for revising airline ticket quantities and other deadlines
