a. Contractor will provide appliance preventative maintenance, repair, installation, and replacement services for the County’s small and commercial appliances located at Countyowned and operated facilities (“Appliances”), including but not limited to those Appliances described in County’s Appliance Inventory, provided as Exhibit A to this RFP (“Services”), Exhibit A may be amended from time to time throughout the term of an Agreement, at County’s sole discretion, to add or remove Appliances. Services will include, but not be limited to those detailed herein; will be provided using, at a minimum, the approaches, and methodologies proposed in Contractor’s RFP response; and will be charged by Contractor, throughout the term of an Agreement, at the rates proposed in Contractor’s RFP response and agreed to by County. b. Contractor will provide trained, qualified, and experienced personnel, plus all necessary skilled labor, tools, equipment, materials, supplies, insurance, and permits to safely perform Services in accordance with all applicable laws, industry best practices, and standards. Contractor will have up-to-date knowledge of, and will comply with all federal, state and local laws, rules, regulations, ordinances, and procedures applicable to the maintenance, repair, installation, replacement and disposal of the Appliances and their components. Such laws, rules, regulations, ordinances, and procedures include, but are not limited to those of the County, the United States Environmental Protection Agency, the New Mexico Environmental Department, the United States Department of Transportation, and the New Mexico Department of Transportation. c. Prior to performing any Services, Contractor will coordinate with the County’s Project Manager to gain access to the facilities where Contractor is to perform Services. Contractor will be professional, courteous, and respectful to County employees and citizens at all times and will notify County’s Project Manager or designee immediately if a County employee or citizen complaint arises during the performance of any work under an Agreement. d. All documentation created by Contractor for Services in the performance of an Agreement will be made available to the County in its original electronic format and in PDF format. e. Contractor will designate one individual as a primary point-of-contact and will notify the Project Manager or designee in writing of any changes to the County’s point-of-contact throughout the term of an Agreement. f. Unless otherwise stated herein, or otherwise mutually agreed upon, Contractor will generally perform Services during County’s Normal Business Hours. County’s “Normal Business Hours” referenced herein are defined as 8:00 a.m. – 5:00 p.m. Mountain Time, Monday through Friday. County administrative offices are closed on the holidays listed below. If the holiday falls on a Saturday, offices are closed Friday in observance of the holiday. If the holiday falls on a Sunday, offices are closed on Monday in observance of the holiday. County reserves the right modify Normal Business Hours and holiday observances at anytime throughout the term of an Agreement. i. New Year's Day ii. Martin Luther King Day iii. Presidents Day iv. Memorial Day v. Juneteenth vi. 4th of July vii. Labor Day viii. Indigenous People's Day ix. Veterans Day x. Thursday - Thanksgiving Day xi. Friday after Thanksgiving xii. Christmas Day
