Vendors are to indicate a discount percentage. If the discount is zero percent (0%), then zero percent (0%) must be indicated. The State Purchasing Division cannot assume a blank space is a zero percent (0%) discount. If the bid contains a blank space it may be deemed non-responsive and may be disqualified. The percentage discount off MSRP and any other pricing awarded as a result of this procurement will remain fixed for the term of the awarded agreement(s). The pricing for all logging recorders and software must not include New Mexico Gross Receipts Tax (NMGRT). However, any services provided are subject to NMGRT and are applicable to the current rate for the period which the services are performed. The NMGRT on the equipment in this bid are deductible to the awarded Contractor as long as the awarded Contractor retains a Type 9 nontaxable transaction certificate (NTTC) from the purchasing entity. Travel reimbursements shall be in conformity with the state of New Mexico travel requirements as specified in the Regulations Governing the Per Diem and Mileage Act, 2-42-2 NMAC. Vendors must be a fully certified reseller and/or manufacturer of the logging recorders and related products they bid on. Support for Various Communication Protocols: The logging recorder should be capable of capturing and recording SIP-based communication sessions as well as legacy protocols used in traditional 911 systems, such as ISDN or analog trunks. Must be capable of logging a combination of digital, analog, Voice over Internet Protocol (VoIP), Radio over Internet Protocol (RoIP), text messaging, pictures, and video. Integration and Interoperability with NG911 Infrastructure: The logging recorder should seamlessly integrate with NG911 infrastructure components, such as i3 Call Handling Equipment, CAD (Computer-Aided Dispatch) systems, and Radio. The system should be interoperable with a wide range of NG911 equipment and vendor solutions, to include the State of New Mexico’s P25/Digital Trunked radio system. Scalability: The system should be scalable to accommodate the increasing volume of NG911 traffic and support the growth of communication centers. Solution should include additional capacity in ports, storage and licensing to account for 50% growth. High Availability: NG911 systems require high availability to ensure continuous operation, even in the event of hardware failures or network disruptions. Redundancy features such as failover clustering and hot-swappable components are essential. Quality Assurance: The system should offer tools for QA monitoring and analyzing call-handling quality and performance. Should provide flexibility to create and customize evaluation forms. Must be capable of supporting Priority Dispatch Pro-QA and AQUA software. APCO IntelliComm QA/QI and Power Phone Total Response QA/QI Encryption and Security: NG911 logging recorder systems must comply with stringent security requirements to protect sensitive call data. Encryption of recorded calls, role-based access control, and audit logging are essential security features. Compliance with Standards: The logging recorder should comply with relevant industry standards and regulations, such as NENA standards for NG911 systems, to ensure interoperability and regulatory compliance. Solution shall support EIDO/IDX and be capable of receiving CAD events via external CAD-to-CAD interface. Flexible Storage Options: The system should offer flexible storage options, shall support on-premises storage and may support cloud or hybrid storage configurations to meet the organization’s retention and compliance requirements. Metadata Capture: In addition to audio recordings, the logging recorder should capture and store metadata associated with each call, including call details, incident number, timestamps, caller ID information, and call location data. Search and Retrieval Capabilities: The system should provide robust search and retrieval capabilities to allow authorized users to quickly locate and playback recorded calls based on various criteria such as incident number, time, date, caller ID, keywords, or call type. Comprehensive Reporting: Reporting capabilities are essential for monitoring system performance, compliance auditing, and trend analysis. The logging recorder should support customizable reporting features to generate detailed reports on call volumes, call durations, and other key metrics. Maintenance and Vendor Support: Vendor support for installation, configuration, and ongoing maintenance is crucial for ensuring the reliability and effectiveness of the logging recorder system. Vendor shall offer optional on-site maintenance and post-warranty support packages. Offeror shall fully describe their availability of on-site response.
