Specifications include, but are not limited to: TCAT, Inc. desires to solicit proposals from professional service providers for driving paratransit vehicles, conducting safe and reliable paratransit transportation to Americans with Disabilities Act (ADA) -certified passengers. Services inclusive of, but not limited to, scheduling trips, dispatching, answering telephone inquiries record-keeping (e.g. customer feedback, missed trips, busy signals, National Transit Database (NTD) reporting, New York State Department of Transportation (NYSDOT) and Federal Transit Administration (FTA) compliance), accounting and management of ADA paratransit services. The successful Contractor shall offer parallel paratransit service in alignment with TCAT, Inc.’s fixed-route operations. The ADA paratransit eligible region is defined as a three-quarter-mile wide corridor on either side of a fixed-bus route. The origination and destination of the requested trip must be within these parameters. The successful Contractor must fully comply with all Federal and New York State regulations to operate as an ADA paratransit provider/common carrier within Tompkins County.
