Specifications include, but are not limited to: Operational requirements • Provide a ferry vessel that can transport at least 50 passengers, at least 5 wheelchairs, and 20 bicycles. • Provide a ferry vessel that has low emissions, low noise, and with low environmental impact. • Provide a service that carefully considers the needs of passengers with disabilities and serves everyone in a dignified and respectful manner. • Provide a ferry service where safety of passengers and crew is prioritized above all else, at all times. • Operate a seasonal passenger ferry/taxi service between, at a minimum, Canalside and the Outer Harbor. The preference would be a seasonal 7 days/week service with longer hours on peak days. Alternate schedules will be considered based on best practices, but final approval will be granted by ECHDC. • Ensure that appropriately trained crew is available at all times to provide assistance to passengers up and down the ramps to access the docks and on and off the ferry vessels (i.e. including those with disabilities and using mobility devices such as wheelchairs, provide queue management and crowd control when necessary, and provide information to passengers about the ferry service (additional crew may be required during busy times such as summer weekends and statutory holidays; it is the responsibility of the proponent to assess crew requirements to ensure this requirement is met) • Communications - Management and implementation of ferry service communication including digital, social, and paper media. Managing and responding to customer feedback. All communications to be conducted in conjunction with ECHDC and its management partners. • Ticketing and revenue collection – Management, administration, and implementation of the ticketing/access system. • Ridership data collection, management, analysis, and documentation. • Monthly reporting of ridership, ticketing, revenue, and expenses. • Perform minor dock maintenance and repair on as-if-and-when basis.
