The CIS should encompass all customer care and utility billing capabilities to support at a minimum - electric, gas, water, sewer, stormwater, refuse, broadband, cable, telecom, and other municipal services. The CIS will provide a platform to support operations and management of all customer related utility services, which includes, but is not limited to: • enrolling new customers, • generating billing, • managing payments, • administering customer service transactions, • tracking meter reading and consumption, • generating service orders, • billing multiple cycles, • flexible and configurable rate engine to support services including electric, gas, water sewer, stormwater, refuse, broadband, cable and telecom. • enabling customer self -service access to a variety of customer account information as well as ebilling, payments, usage, efficiency program offerings, consumption goals, alerts and notifications to customers and more.
