Specifications include, but are not limited to: In order to achieve the goals of TCCC’s Bookstore program, the contractor shall adopt the following objectives in managing the Bookstore: • To provide the TCCC community with a full range of merchandise and services through outstanding customer service expected from a quality academic Bookstore. • Enhance TCCC’s goal to provide an inviting student environment through the design and implementation of a modern, appealing bookstore experience. • To have sufficient quantities of textbooks and related supplies and materials, as required or recommended by the faculty for academic courses available for purchase by students at the specific times the items are needed. • To provide rental and electronic textbook alternatives for students and to keep student costs to a minimum. • To ensure that the specific requested editions of texts are available for sale. • To minimize out-of-stock textbook situations. • To provide a wide selection of current trade, academic, and technical literature in support of required material for the academic disciplines of TCCC. • To assist TCCC’s goal to enhance college marketing/branding efforts through the sale of emblematic apparel and memorabilia and other items that promote college identification and school spirit. Contractor is also to offer a significant selection of “soft goods” such as office supplies, personal care items, and other miscellaneous items. • To provide timely response to customers requiring special order literature and other such materials. • To provide textbooks and academic materials in accordance with your current Textbook Pricing Policy. • To provide other quality merchandise to the college community under pricing policies that are both fair and competitive for like or similar quality, as compared to other college bookstores and also with retail establishments in the surrounding area. • To keep apprised of new merchandise of interest to the TCCC community. • To provide for efficient customer traffic flow during rush periods and minimize time spent by customers in waiting lines. • To meet the needs of persons with disabilities. ADA requirements shall be adhered to in all aspects of the management and operation of the Bookstore. • To become involved in the academic, cultural, and social environment of TCCC, taking advantage of opportunities to offer special merchandise and other assistance based upon TCCC’s ongoing and unique activities. • To provide a student-friendly textbook buyback program, provide effective integration with financial aid, and provide an online bookstore service. • To provide a smooth and employee-friendly transition between current operations to new operations. • To work with the College especially through data development and programmatic innovations to enhance student success rates in persistence, retention, and graduation. • The specific items and any specifications that the Purchasing Agency is seeking are listed below. Items offered by the Vendor must meet or exceed the listed Specifications to be considered for award.
