Specifications include, but are not limited to: The Vendor shall staff and operate the CRSPA as defined in this RFP and Exhibit A to include the following scope of work and to adhere to the Operational Performance Standards outlined in Exhibit B. Operation of the CRSPA shall conform to a Technical Approach known as the Annual Operations Plan (AOP) that will be made part of this Contract. The AOP shall be written by the Vendor and include an executive summary, previous year’s financial plan/budget, organizational chart, staffing, attendance, receipts collected/deposits made, and expenses incurred while fulfilling the operations of the Premises of the CRSPA. The Vendor shall then list how it proposes to provide the below listed services adhering to the Operational Performance Standards outlined in Exhibit B. 1. Guest Services 2. Fee Collection 3. Food/Beverage 4. Retail 5. Event Services 6. Interpretation and Education Programming 7. Parking and Shuttle Service 8. Custodial 9. Operational General Maintenance/Utilities
