Specifications include, but are not limited to: GENERAL SYSTEM AND PROVIDER REQUIREMENTS The county requires a complete system that provides all functionality. Specifically: • To ensure that the provider can meet the standards and service requirements of the county, the provider must own the entire software or subcontract software from a third party. • The provider must maintain all aspects of the system and not outsource maintenance or service of the system to a third party. • The county must be able to provide proof of all features; the county will not accept bids from providers who cannot provide at least two active facilities deploying features promised in a proposal. • The provider must have the ability to deliver products within one business day. INMATE KIOSK REQUIREMENTS The county desires to have kiosks in each inmate-housing unit. The county strongly requires kiosks that are mounted to the wall at a minimum for each housing unit; alternative kiosk formats can be used as supplements as outlined in this RFP. Providers must be able to provide a kiosk that provides all desired features including communication (specifically phone, video visit, inmate e-mail, grievances, etc.), commissary ordering, law library, music library, etc. All kiosks are to be made from materials suitable for a corrections environment including metal/aluminum framing, shatter resistant touch screens and corrections-grade listening devices. Additional specific kiosk requirements are as follows: • Kiosks will be based on 12:1 ratio. • Inmate Video Visitation, both on and off site capable, with Investigator Review for minimum 90 days and the ability to save video for specific inmates for an indefinite period. • Text/SMS/Email messaging billed per message that has functionality to notify investigators and jail staff on a real time basis for any reason • Music and other entertainment functionality • Customizable and Fillable Inmate Forms • All communication formats require the ability for lawyer/counsel visits-communication that is privileged and a proper registration/vetting process exists within the provider system to flag such communication. MONEY INTAKE AND RELEASE The provider must be able to furnish multiple means for friends and family to deposit funds to inmate accounts plus provide solution that eliminates the need for jail staff to touch cash. Specifically: • The availability of deposits to an inmate account through a website is required. Additionally, the county would like the provider to have a smart phone application that performs the same function. Deposits received on-line or through a smart phone are to be credited to the inmate account in a real-time fashion.
