The Town of Selma is seeking proposals from qualified, knowledgeable, and experienced companies to provide Information Technology (IT) management services. We encourage companies to submit the most comprehensive proposal possible. The Town has a Windows based computer network infrastructure. The Town is seeking a qualified vendor to provide technical support for this infrastructure, in the form of general network support including 24/7 monitoring services, security services, maintenance of hardware, updates to software, troubleshooting/repair on all computer systems and network server equipment, training and onboarding of new employees, coordination with Tyler Technologies, as well as backup and disaster recovery services through a mix of remote and onsite efforts. Also, of importance, is the ability of the vendor to deliver high quality help desk support that recognizes the varying levels of technical aptitude of Town staff and provides said support in terms that can be understood by a layman. The Town may also look to the successful vendor for special project consulting from time to time such as installation of software, short and long-range IT planning, and other related services. The company chosen will need to work closely with all Town departments, providing support as needed or instructed. The proposer will provide general professional services on an as-needed/as-instructed basis, primarily during normal business hours (M-F 8:00 a.m. to 5:00 p.m.), either remotely or on-site. However, the vendor must be available 24 hours a day, seven days a week, including holidays, to continuously monitor network operations and proactive engineering services by qualified support.
