▪ Towing service must bepromptly available upon a call byNCCU Transportation Services orNCCU Public Safety. ▪ All towing services must be available on twenty-four (24) hours, seven (7) days a week basis. ▪ A vendor must be able to respond to a call within 20 minutes between the hours of 7:00am and 11:00pm and within 30 minutes between the hours of 11:00pm and 7:00am. If the vendor(s) is unable to meet the response time requirement when a request for a tow is made, the vendor(s) must inform the Transportation staff at the time of initial notification. In addition, the vendor(s) shall visibly post at their place of business, and after-hours phone number for contact after hours on weekdays, weekends, and holidays, to allow customers toclaim vehicles during these times. ▪ Failure to respond to an NCCU call means failure to respond within the time limits set forth above. If Vendor fails ten times to respond within the above stated time limits and without justification acceptable to NCCU, will constitute grounds for termination of the Contract. ▪ NCCU reserves the right to inspect the Vendor's vehicles, equipment, and facilities at any time. Any vehicles and equipment that are determined to be less than acceptable to NCCU will not be used for work under this Contract. All equipment must be in compliance with all Federal, State, and Local requirements for operation.
