The services to be performed by the TPA include, but are not limited to: A. TPA shall provide to the NATION, through its authorized designated governments, divisions, department, enterprises and other entities such services and technical assistance. B. TPA shall perform all claims investigation and adjustment services as assigned by the NATION pertaining to the NATION’S automobile, property, and casualty insurance and self-insurance programs. Services shall be rendered in full accord with the highest acceptable professional standards of the claims adjustment industry, together with all applicable laws and procedures as authorized and approved by the Navajo Nation Insurance Commission and promulgated by the NATION’S Risk Management Program. C. TPA acknowledges that these services include, but are not limited to the following items under four (4) general heading within the Scope of Services. 1. General Liability and Automobile Liability a. Acknowledge claims assignments and provide initial reports; b. Investigate incidents and make factual determinations and damage and/or liability assessments; c. Contact members of the public, including making recommendations to the Risk Management Program of the Navajo Nation for payments. It will be required that claimants be contacted by the ADJUSTER in person, by telephone, or in writing within twenty-four (24) hours of the receipt of the claims from the Risk Management Program; d. Provide the necessary file documentation required to support payments made by the Navajo Nation; e. Diary control of claims activity to ensure the timely progression of investigation and assessment reports to the insured, with recommendations; f. Provide recommendations for the establishment of claim reserves and subrogation procedures; g. Provide, subject to claims information provided by the NATION, the necessary system of claims data storage and reporting on a timely basis as may be required to: i. Allow NATION to project future losses ii. Allow NATION to recognize significant loss trends with respect to loss prevention activities; iii. Provide support documentation that may be required by any excess insurance carrier. h. Negotiate claim settlements with authorization, including obtaining execution of appropriate closing reports and release. i. Provide assistance under the supervision and authority of the Navajo Nation Department of Justice and/or retained defense counsel in litigation preparations for the defense of unresolved claims;
