Specifications include, but are not limited to: ● Create, maintain, fulfill, host, manage and support an attractive and intuitive online store that matches the branding requirements of the City. ● Source items chosen and approved by Community Affairs Division staff. ● Furnish a unique URL that can be accessed from the City intranet twenty (24) hours a day, seven (7) days a week. Authorized user log-in is required, with single sign-on preferred. ● Provide technical support at normal business hours. ● Manage the City’s fulfillment program: ordering, storage, inventory and delivery of all online store items. ● Upload product data for approved items into the City’s Online Brand Store. ● Review of all products, inventory and/or merchandise options and concepts with Community Affairs Division staff prior to adding items to the Online Brand Store. The City, in its sole discretion, shall have final approval over all products and/or merchandise. ● Oversight and quality control with screen printing, embroidery and direct-to-garment printing on all products, inventory and/or merchandise. ● Accounting of all sales, including number ordered, sold, price per unit, etc. ● Payment gateways for credit cards, debit cards, and internal City purchase order numbers. ● Client portal dashboard to include analytic and monthly sales reports for City program managers and/or designees. ● Enable City program managers to set budgets and approval processes throughout different departments and locations. ● Control costs by allocating specific budgets to each department or location.
