2.1 Essential Functions 2.1.1 Manage a residential property portfolio consisting of scattered sites housing. Implement controls to ensure timely collection of rent and consistent enforcement of the lease, house and program rules among all tenants. Make daily rounds on the property, including individual ”knock and talks” to reinforce lease compliance. 2.1.2 CMHA will maintain the waitlist. When a ensuring compliance with program rules. When units are to be filled. Must ensure compliance with program rules 2.1.3 Perform regular inspections of the property and units which includes a housekeeping inspection and an annual inspection on all units. Perform housekeeping inspection 90 days after move-in and refer potential problem tenants to housekeeping class. 2.1.4 Take necessary management action to address clients who are not complying with the lease requirements, up to and including eviction procedures. 2.1.5 Collect rent and assess special charges as required. Enforce rent collection policy consistently, and proceed with eviction of tenants who are not in compliance. Tenants are to receive a monthly rent statement at least 5 days in advance of the 1st of each month to notify them of the next month’s rent payment amount, any maintenance charges or fees, location of where to tender rent. 2.1.6 The Property management company is required to pursue bad debt and record that debt in EIV. Any receipts collected must be recorded and put back into the property to assist with general operations. 2.1.7 Work directly with individual residents, resident organizations, social services staff, etc. to investigate and resolve resident complaints, initiate programs to serve the resident community, etc. 2.1.7.1 Collaborate with CMHA to encourage tenant participation in the Family Self-Sufficiency Programs and Resident Supportive Services programs and provide space at the site for services 2.1.7.2 Maintain good tenant relations and meet with tenants as required. 2.1.8 Work closely with the Authority to ensure appropriate upkeep and curb appeal of the property, and to ensure that capital funds are used most effectively in addressing the physical improvements for the property. In utilization of any capital funds all Federal and state procurement rules will apply. 2.1.8.1 Ensure that all properties are well maintained, provide safe and sanitary living conditions, perform necessary repairs, and address any tenant issues 2.1.8.2 Promptly respond to all resident maintenance requests and complete emergency and routing maintenance work in a timely fashion 2.1.8.3 Maintain units in compliance with applicable HUD, NSPIRE, owner standards and applicable local codes at all times 2.1.8.4 Secure property against unauthorized entry, including maintenance of lockable doors and windows and other existing security features and components, such as window bars, security booths and security devises, as well as securing unoccupied units against unauthorized entry and damage; the management company will be required to install and maintain their own passkey system. 2.1.8.5 Remove trash and rubbish from common areas and vacant units as necessary and removing, within 24 hours, any graffiti observed on the site; 2.1.8.6 Motivate and educate residents to maintain a clean environment through day-to-day interactions and organized programs 2.1.8.7 Maintain 24-hour, 7-day maintenance coverage including a contact telephone number for emergency maintenance requests 2.1.8.8 Inspect grounds, building exteriors, building systems, and interior common areas regularly 2.1.8.9 Inspect all unit, grounds, building exteriors, building systems and interior common areas at least annually, to ensure compliance with various programs including HUD’s National Standards for the Physical Inspections of Real EstateNSPIRE, applicable local codes and Owner standards and requirements. Ensure all units are inspected annually with documentation of the initial inspection and completed repairs. A summary report listing all inspected addresses must be provided to CMHA no later than May 31st of each year. CMHA may conduct its own inspections as needed or upon request of any resident. 2.1.8.10 Identify and address emergency situations immediately within 24 hours and provide follow-up to CMHA staff as soon as possible there-after 2.1.8.11 Supervise and arrange the routine maintenance and minor repairs of properties, including arrangement for janitorial services, trash removal and landscaping services; 2.1.8.12 Provide a detailed program for preventative and emergency maintenance and repair, including regular inspection of dwelling units, elevators, schedule for painting and redecorating, and inventory and servicing of all appliances and equipment within 90 days of commencement 2.1.9 Provide building management services including, but not limited to: 2.1.9.1 Lighting systems 2.1.9.2 Pest management 2.1.9.3 Electrical switchgear and electrical system 2.1.9.4 Landscaping, tree maintenance, and maintaining walkway 2.1.9.5 Daily responsiveness to problems identified by tenants and CMHA staff 2.1.9.6 Trash removal 2.1.9.7 Fire Alarm and fire suppression systems 2.1.9.8 Custodial cleaning 2.1.9.9 Plumbing 2.1.9.10 Maintain grounds and parking lot 2.1.9.11 HVAC 2.1.9.12 Window cleaning 2.1.9.13 Security 2.1.9.14 Painting
