Specifications include, but are not limited to: 1.1 Perform key functions associated with rent calculation, and qualification of families including updating family compositions for the public housing in full compliance with all applicable regulations, policies and procedures of the public housing program including but not limited to CMHA’s Admissions and Continued Occupancy Policy (ACOP), HUD 4250.3, Fair Housing Act, Americans with Disabilities Act and 24 CFR 960. 1.2 Contractor will send out the initial 120-day notice to the resident with introductory letter and application. It is the responsibility of the contractor to conduct the initial interview which may be completed in person or virtually. Request and review all required verifications and background checks to ensure that the household is qualified for the public housing program and use information to determine the amount of the rent. Contractor will begin this process no less than 120 days in advance of the anniversary date of the lease agreement. 1.3 If a contractor receives a recertification and or interim packet that is incomplete or with no verification(s). The contractor must send a first request for information allowing 7 business days to returning the requested information. If the information is not received with the 7 business days, then a second request will be sent with an addition 7 business days to submit the needed information. If the information is still not submitted with the allowed 14 business days, then the contractor must refer the resident / tenant for non-compliance to the site manager for a 30-day termination notice. 1.4 Contractor will review verifications while maintaining all records and documentation used to determine eligibility/recertifications including, but not limited to, family composition, household income, background checks, and landlord tenant references. 1.5 Contractor will scan completed recertification packet including all supportive information such as, but not limited to, application, verifications, forms, background checks, and other needed and supporting documentation to CMHA for file retention within 7 calendar days of record completion in a safely secured encrypted format