1. Solution Design and Architecture a. Development of mobile and web-compatible platform for AI chatbot and administrative dashboard b. User-friendly interface for citizen SAR interactions c. Integration with STACC website and mobile interface d. Multi-language functionality with translation capabilities for tip history / chat logs e. Design of AI Chatbot to prompt key information (e.g., five W’s) who, what, when, where and why and flag sensitive content 2. Reporting and Submission Management a. Generation of unique report codes for submissions editing or updating b. Submission of tips immediately to the dashboard with notifications c. Export and printing functionalities for tip data (Excel, PDF) d. Data retention policy and report generation before deletion of tips e. AI-based triage for report prioritization based on urgency 3. Dashboard Functionality and access control a. Customizable user access with multi-factor authentication b. Role-based access: Supervisor (assign tasks, control access) and Analyst (review tips, send to case management) c. Secure back-end database for tip storage d. Retention and export functionality for tip data (5-year retention for reports) e. Privacy settings allowing for anonymous or identified submissions...
