Live person to answer calls on the hotline within one minute during at least 7:00 am to 7:00 pm Pacific time. 24/7 availability preferred. o Ability for caller to leave a recorded message outside of regular business hours. o Ability for email submission and online form submission of concerns on the web, including mobile web application. o Assurance that all contacts can remain anonymous if requested. o Reporting of concerns to be available to Marion County within no longer than 24 hours. More immediate reporting options preferred for emergent calls. o Process for screening for immediate emergency reports. o Ability to provide regular (monthly, quarterly, annually, and multi-year) reporting of call data with various measurable metrics. o Ability to categorize calls for data reporting for all submissions. o Separate category for internal employee concerns regarding supervisory or other HR matters
