• Fulfillment: 1. Maintain and host software that can accept and process requests from Travel Oregon’s guide order form where travelers can order free travel guides in individual quantities (forms.traveloregon.com/domestic-visitors-guide). The hosted software must maintain a minimum uptime of 99.5% and comply with relevant data privacy regulations, including GDPR and Oregon Consumer Information Protection Act (ORS 646A.600 et seq.) ▪ Prepare and ship all requests received via email, phone and fax for case quantity tourism publications. ▪ Perform address standardization to ensure that requests are not returned for non-deliverable. 2. Prepare and mail all individual requests for tourism publications requested through the telephone customer service line, Travel Oregon’s general information mail, email, WordPress-based website and fax inquiries and through the publications order request form. ▪ Preparation and mailing includes pulling publications from inventory, utilizing 9”x12” booklet envelopes and affixing labels on the envelopes with the address & postage indicia markings. and general bulk sorting as required by the US Postal Office for bulk presort mailings. • Presort orders should be processed twice per week. A presort-eligible order should only wait one round before being pushed into 1st class mail. . • Preparation and mailing of Travel Oregon Regional Partner (TORP) orders utilizes a flat rate envelope...
