OMIC R&D, hosted by Oregon Tech, is a two (2)-building campus located in Scappoose, Oregon. • campus is comprised of two buildings that reside on single network • currently employs a staff of 12 with plans to grow staff to 20 over the next 3 years • staff works both on-site and remotely 9 Request for Proposals (v.07/2023) • active primary fiber internet service with satellite backup internet service • ability for staff to VPN into network • on-site physical server divided into virtual servers (Active Directory, File Server) • on-site and cloud-based server backup • mix of laptop and desktop Windows PCs with endpoint detection and response software • MS365 is supported directly by host OIT (MS365 management is out of scope) • various R&D machines that require network connection and install support • campus cameras and access control run through Unifi system by Ubiquiti SCOPE OF WORK The selected MSP will be responsible for providing the following services: 1. Network Management Monitoring and management of network infrastructure Regular updates and patch management Security management, including firewall and VPN services 24/7 network monitoring and incident response Management and support of access control and on sites camera system Assistance with connectivity and software installation for OMIC R&D Machines 2. Server and Infrastructure Management Monitoring and management of servers (on-premises and cloud) Virtualization management and support Backup and disaster recovery services Storage management and optimization 3. Help Desk and User Support M-F 8AM-5PM PST help desk services for end-users – excluding State and National holidays Remote and on-site support (6 min on-site visits as requested in 12-month period) Weekly touch base meeting with Fractional CIO/OMIC staff Incident management and resolution Hardware and software troubleshooting New hire account and computer setup 4. Security Services Security audits and vulnerability assessments Implementation and management of security policies Anti-virus and anti-malware management Data encryption and secure access control Working with outside Cybersecurity vendor 5. Reporting and Documentation Monthly performance reports Incident and resolution reports Documentation of all IT assets and changes
