Specifications include, but are not limited to: A single organization to provide IT managed services to Burley Public Library over a 3-year period, beginning on September 1, 2021 and ending no later than September 1, 2024. Following the initial term, there is a possibility to renew this contract. As part of this RFP, the following services are the current priority items for the Burley Public Library. Remote backup – Executing a nightly backup plan for the critical servers, including a regularly-tested recovery process. Technology strategy planning – Work with the library director to create a hardware and software update plan. Network and email system monitoring – Business hours monitoring of Burley Public Library’s network and email services with proactive communication and escalation protocols based on the severity of any unscheduled outages. Procurement management – Work with the director in the selection of commercially rated equipment, order placement, order tracking, shipping, equipment returns, and sourcing and ordering of replacement parts.
