Specifications include, but are not limited to: 1. JCCC needs a robust software that can keep up with the changing landscape of both the performing arts world and consumers’ preferred purchasing methods. 2. JCCC anticipates the need to access the software from the back end on the computers in the Box Office itself (MTC 105), but will also need to access it on the web and via laptop and mobile devices, specifically for Front-of-House staff. The software needs to be compatible with JCCC MTC’s Dell PCs and MS Windows currently in use by the college. 3. The customer and Box Office staff experience with the current system is not as user-friendly as what the MTC staff desires. The process of purchasing tickets can be cumbersome and time-consuming. When a customer gets “stuck” in the middle of their ticket purchase and needs to call the box office for help, the MTC staff can’t take over their sale and complete it. The new system must make transaction processing easier for both Patrons and JCCC staff. Ideally, JCCC’s goal is to acquire a Box Office Ticketing System where the customers have a significantly positive experience with the ticketing process focusing ease of the performance show and seat selection to the completion of the ticket transaction. If the ticketing interface (finding the site, navigating the site, choosing seats, sending secure payment) is smooth, easily intuitive, the customer feels good about the purchase and is excited to attend the event.
