Specifications include, but are not limited to: 1. The software used by the officers in the jail must be web-based and easy to navigate. Please include screen shots of the following in your response to this question: a. A screenshot of the interface when a user is listening to a recorded phone call. b. A screenshot of the interface when a user is monitoring a video visit. c. A screenshot of an inmate’s profile. 2. The proposed system must record all inmate conversations with the exception of any communication taking place with a verified attorney. 3. The proposed system must not require an on-site server to store recordings. Please explain how long call records are available to the county and detail if there is any cost associated with retrieving call recordings. 4. The proposed system must include a customizable permissions scheme assignable per user. 5. The county would prefer communication software that does not utilize any version of Adobe Flash for the operation of the system/software. 6. Equipment installed in the facility must be durable and detention grade. To demonstrate this please provide specifications on any hardware/equipment that will be installed in the jail for inmate use, including but not limited to phones, kiosks, and tablets. 7. The County would like a choice to install any portable equipment or suspend use of tablets or laptopsif inmate use creates disruption within the facility. Therefore, the kiosk functions must contain all the “basic” functionality of the system so the county may still generate revenue from Phone calls, Video Conference, and Emails. 4.2.2. Inmate Management 1. All communication systems must have the ability to utilize the inmate’s “master name number” created by the jail’s RMS system for their ID. 2. Inmates must enter a unique identifying number (PIN, Jacket Number, Vendor ID) in order to log in to any device. This process will be subsequently referred to as “PIN Authentication.” 3. Inmates must use PIN authentication before calls, video visitations, and sending / reading messages. 4. The proposed system must allow staff to deny or suspend an individual inmate’s ability to communicate with any individual contact. 5. The proposed system must allow staff to send a message to any individual or group of inmates to be read from the devices installed in the jail. 6. Any form of inmate communication needs to have a message to alert the visitor that the transmission may be subject to monitoring and recording. A procedure explaining how to have Attorney / Client communication exempt from monitoring or recording must also be provided. 4.2.3. Telephone Service 1. The proposed system must only allow for out-bound calls initiated by the inmate. 2. The proposed system must allow staff to limit the maximum call duration. 3. Staff must be able to live-monitor and terminate calls through their web-based software interface. 4. The proposed system must allow staff to download individual call records or batches of call records in MP3 format. 5. The proposed system must allow staff to add notes to call records. 6. The proposed system must allow staff to block destination phone numbers for an individual inmate or for every inmate. 7. Instructional call prompts should be available in English and Spanish to inmates. 8. The proposed system must allow the county to dictate the days and times that inmates can place outbound calls. 9. Upon request phone numbers shall be able to be easily designated as attorney / client privileged numbers. 10. Phones must have the ability to be easily disabled or activated for an individual site and/or the entire facility.
