Specifications include, but are not limited to: The Town of Salem is requesting proposals from qualified professional information technology managed services providers. The selected qualified vendor will enable the Town to improve and maintain Information Technology (IT) effectiveness, enhance its quality-of-service delivery (including cybersecurity readiness and infrastructure resilience), minimize support costs, and maximize return on investment. Salem current standards for equipment and software are: • Dell Servers • Dell Computers and Laptops (non MDT) • Sonicwall Firewall • HP Switches • Microsoft Product Suite • Microsoft Server Operating System • Xirrus Wireless • Sophos Anti-Virus • VEEAM / Axcient / Marcrium Backups Solutions • Sinology Network Attached Servers • Microsoft Azure Hosted Platform • Microsoft 0365 • Mitel phone equipment; Server Management 1. Installation, maintenance and administration of hardware and operating systems includingmonitoring disk space, CPU, and memory utilization all server host metal, physical server and ESX virtualized operating systems 2. Administrate two Active Directory Domains 3. 24/7/365 monitoring of hardware availability and warnings and errors in the system, application,security, DNS, and replication logs 4. Daily health checks, automated weekly reports to select town staff 5. Troubleshoot problems identified through monitoring and resolve and a timely fashion 6. Vendor must respond to network or system outages immediately due to the nature of this operation Protect to the best possible in the scope of budget the town users and infrastructure from cyber threats
