Zebrafish Two-Shelf Benchtop Quarantine Aquatic Support System

Arkansas

04/25/2024 10:23 AM EDT

05/03/2024 02:00 PM EDT

HEALTH AND HUMAN SERVICES, DEPARTMENT OF - FOOD AND DRUG ADMINISTRATION - FDA OFFICE OF ACQ GRANT SVCS

See attached Amendment 1 to add the following requirements:

Post-Warranty Preventive Maintenance and Repair Services Minimum Performance Requirements:

1. 1. The Contractor shall provide one (1) scheduled on-site planned preventive maintenance visit (including parts) per year.
   2. The Contractor shall provide unlimited On-Site Corrective Maintenance/Repairs within 2 business days of call for service where problems cannot be resolved remotely after 2 business days.
   3. The Maintenance and Repair activities shall be performed by the service engineers who are trained and certified by the Original Equipment Manufacturer (OEM). The service provider should follow the OEM specifications, manuals, and service bulletins, using OEM-certified replacement parts, components, subassemblies, etc.
   4. The service plan shall include access to OEM technical developments, repair procedure bulletins, and unlimited software, firmware, and application updates.
   5. The Contractor shall provide factory-certified replacement parts.
   6. The Contractor shall include unlimited technical support (via phone and email) on software and hardware and troubleshooting with any equipment issues, Monday through Friday (excluding Federal Holidays) 8:00AM – 5:00PM Central Time.
   7. All maintenance/repair pricing shall be inclusive of labor, travel, replacement parts, components, subassemblies, etc. for the system.

Deliverables: Service Records and Reports: the Contractor shall, commensurate with the completion of each service call (inclusive of warranty service), provide the end-user of the equipment with a copy of a field service report/ticket identifying the equipment name, manufacturer, model number, and serial number of the equipment being serviced/repaired and detailing the reason for the service call, a detailed description of the work performed, the test instruments or other equipment used to affect the repair or otherwise perform the service, the name(s) and contact information of the technician who performed the repair/service, and for information purposes, the on-site hours expended, and parts/components replaced. In addition, the Contractor shall provide a written report to the FDA TPOC and Contract Specialist, summarizing all maintenance and repair activities (including warranty work) each time service and/or repair is performed.