The Department of Veterans Affairs, Great Lakes Acquisition Center (GLAC) is searching for vendors with the capabilities to provide a base + (4) option year contract on the currently installed Rauland 5000 systems in the Green Homes and all currently installed Rauland systems at the Danville, IL VAMC. These systems include hardware and software. Service will include access to 24/7/365 Service (invoiced at normal hourly rates). Priority Support Queue. Guaranteed phone response within 2 hours. Guaranteed onsite response time to critical emergencies within 6 hours. Annual technical re-training of Clinical Engineering staff. Annual testing and inspection of head-end equipment and integrations. Annual system test results and annual workflow review of customers Help Desk. The Contractor shall be qualified / authorized by the Original Equipment Manufacturer (Rauland-Borg) in the maintenance of all equipment listed within the contract. Contractor shall maintain qualifications throughout entire contract period. Be prepared to submit documentation before award is made. The North American Industry Classification System (NAICS) code for this procurement is 561621. All interested, responsible sources must submit a capability statement by Thursday October 24th, 2024 at 10:00 AM CST, to Makena.James@VA.gov to include the following: DUNS number, organization name, organization address, point of contact, business size under NAICS 561621, and socioeconomic status. This Sources Sought is issued solely for information and planning purposes to determine availability of qualified vendors and does not constitute a solicitation. All information received in response to this Sources Sought that is marked as proprietary will be handled accordingly. Please note that this is not a request for proposal and the Government is seeking information for market research purposes only. The Government may or may not issue solicitation documents. Look for any further information in Contract Opportunities. Telephone inquiries will not be returned.
