Specifications include, but are not limited to: The primary scope of work is to provide on-demand support, routine preventative maintenance and recommendations for improving existing systems and providing technical support for future designs and purchases of equipment, software, and license agreements. The company chosen will need to work closely with a variety of departments within the organization, providing support as needed or instructed. The proposer will provide general professional services on an as-needed/as-instructed basis primarily during normal business hours: M-F 8:30 a.m. to 5:00 p.m., either remotely or on-site. However, the vendor must be available 24 hours a day, seven days a week, including holidays and continuously monitor network operations and proactive engineering services by qualified support. Familiarity with the Prince George’s County Inter-Governmental Network or I-NET, Internet Service Provider for Berwyn Heights, is recommended.