Specifications include, but are not limited to: • Operations will run annually September 1st through August 31st. The contract will be for one year with an option for 4 one year extensions. • Hours of operation will be 6:00am until 7:00pm for Wingra. No service will be provided on state holidays for both lots and between December 24 and January 2 for Wingra. The hours and dates of operation may be shifted by mutual agreement of Transportation Services and the Contractor but will not exceed a 12 hour shift without adjustment to the contract for Wingra. • During off peak hours shuttles will run approximately every 40 minutes for Wingra. During peak hours, shuttles will run approximately every 20 minutes for Wingra (Off peak: 9am to 3pm, Peak: 6am to 9am and 3pm to 8pm) • Contractor will service stops according to a schedule provided by Transportation Services and will make every effort to maintain on-time departures. Shuttles will not leave stops prior to scheduled departure times. • Contractor will provide a sufficient number of vehicles to meet the headway requirements. It is anticipated that 2 buses will be required during peak headway times and one bus will be required the rest of the day. • All vehicles will provide room for at least 27 seated ambulatory passengers (when no wheelchairs present) and 1-2 wheelchairs. In addition, vehicles will safely accommodate up to 10 standees. Vehicles will be equipped with hand holds for all 10 standees that can easily be accessed by a 5 foot tall person. All vehicles will be ADA compliant. School buses are not permissible. • Shuttle will make limited express stops at the following tentative locations. Stops may be added, removed, or moved by mutual agreement of Transportation Services and the Contractor. Wingra • 820 W. Wingra Dr. • 21 N. Park St. • 1300 University Ave • Bus Stop #2978 (Observatory & Elm, westbound) • Bus stop at HSLC (Highland Ave north of Observatory, southbound) • Bus stop #2916 (Highland Ave south of Observatory by Lot 75, southbound) • No fare will be collected from passengers but Contractor may be required to verify rider eligibility (Transportation Services will provide a means of identification). Drivers must enforce eligibility requirements and not allow boarding of riders Transportation Services deems ineligible. • Contractor will provide identifying information on the shuttle to indicate service between UW and Lot 202 for Wingra. UW will provide formatting for the vehicle identification. • Contractor will track the number of boardings and alightings at each stop for each day of service by time and provide data to Transportation Services no less frequently than on a monthly basis. Transportation Services will provide a data tracking template. Data will be transmitted to Transportation Services via email or online digital file access. • Contractor will provide courteous customer service. • No smoking will be allowed on or near the vehicle. • Drivers will not use cell phones while the vehicle is on route. • Drivers will not listen to opinion-based talk radio or offensive music. Drivers must turn radio off or down on rider request. • Contractor shall report immediately to the designated UW contact any disruption to service or unusual passenger/service incidents. In the event of mechanical failure, the Contractor will dispatch a replacement vehicle within one hour. • Contractor will allow placement of GPS tracking units provided by Transportation Services and will assure that the units are placed on the correct vehicles and in operation when shuttles are in service. Data from the units will be publicly displayed for customer use. • Service could expand by mutual agreement to other areas.
