Specifications include, but are not limited to: The Wisconsin Department of Workforce Development (DWD), through its Procurement Unit (Procurement), on behalf of the Western Wisconsin Development Board (WWDB or Board) is requesting proposals to retain a One-Stop Operator (OSO) to coordinate the service delivery of required one-stop partners and service providers to ensure meaningful access to all programs through the one-stop delivery system. The contract resulting from this Request for Proposals (RFP) will be a single award, and it will be executed and administered by either WWDB or another entity on behalf of WWDB (Contracting Entity). DWD does not guarantee that the WWDB or the Contracting Entity will purchase any specific quantity or dollar amount of services. Proposals that require the Contracting Entity to guarantee a specific quantity or dollar amount of services may be disqualified. The One-Stop Operator will be charged with coordinating the service delivery among partner agencies in One-Stop Job Centers. Duties must include, but are not limited to: • Coordinate and convene monthly meetings of one-stop partners across all state certified job centers in the Western Wisconsin Development Area (WWDA) to optimize service delivery; • Assist the Board in facilitating the Memoranda of Understanding (MOU) process for each Job Center; • Manage partner responsibilities as defined in the MOU; • Ensure compliance with all state and local policies and procedures related to the American Job Center (for example, serve as complaint officer, conduct ADA, Equal Opportunity, and Accessibility compliance reviews, and arrange technical assistance, as needed); • Implement training or staff development, such as customer service training, cross training on Partner services or other community services, for the American Job Center staff; • Implement and oversee technology solutions to manage and support enhanced cooperation and coordination of all Partner programs (Activities and Resources); • Assist the Board in ensuring all one-stop partners adhere to the American Job Center branding requirements through quarterly monitoring and staff education; • Assist the Board in ensuring that each Job Center meets one-stop certification requirements; • Provide quarterly updates to the Board and, if requested, present updates to the Board at Board meetings; • Engage in the expansion of services to targeted, barriered, and underrepresented populations while adhering to Equal Opportunity (EO) and accessibility requirements
