Specifications include, but are not limited to: 3.1 Develop and maintain a mobile device app and program to provide Vis in settings that do not fall under the Americans with Disabilities Act (ADA). 3.2 Implement a targeted marketing campaign to potential users who have hearing loss to make them aware of the MCA app and included features. The potential customers need to be made aware of the set weekly schedule of availability for VIS, what is considered appropriate and inappropriate use of Video Interpreter Services (VIS), and how to utilize the MCA app. 3.3 Follow the established Department of Human Services (DHS) VIS parameters document to determine appropriate use of VIS in non-American with Disability Act (ADA) settings. In situations where there are ADA obligations for the business to provide an interpreter, MCA staff will refer the customer to the business for an interpreter request which the business will be responsible for payment. 3.4 Contact DHS staff when in question of appropriate use of VIS prior to allowing the call to take place. 3.5 Send out a monthly report within 30 days following the end of the month to DHS staff. Included in this report will be new registered customers, continued registered customers, call log report to include completed calls, denied calls, disconnected calls, missed calls and calls in queue, and description and duration of each call to ensure proper usage of VIS. 3.6 Provide results of quarterly anonymous surveys from consumers who have used the MCA app. 3.7 Follow the budget outlined amount for all services including interpreting, staffing, operating, quality assurance, training, marketing, and outreach. Once this funding source is used or a year has passed from the program starting, the program will be placed on hold for DHS staff to review the effectiveness of the program to determine if this program is eligible for permanent status.
