Specifications include, but are not limited to: 1. Summary of Services: - Turnaround Time 3 hours (Monthly Average) - Hours of operation 24 hours a day, 7 days a week, 365 days a year - Location of performance United States – no offshore work performed - Resources Human typists – no voice recognition technology used - Capacity Unlimited - Methods of submission 1-800 dictation line from any phone; Smartphone app for iPhone, BlackBerry and Android; direct from computer with free transcription software; digital dictation device; recorded tapes; fax; FTP; mail; email; secure website upload - Methods of Delivery Word processing document via Email, URL (Requires Account Number and Password), FTP, Password Protected ZIP, API and support provided for direct integration options - Security/confidentiality 128 bit SSL encryption, separate data recovery site, redundant servers and multiple other safeguards; criminal background checks and confidentiality agreements for all typists; jobs assigned out of state; HIPAA compliant - Training and Support Online and onsite training options available at no cost; Help Desk staffed 18 hours per day; dedicated account manager for the life of the account - Pricing Priced by the word. No additional costs for any service included in the scope of services beyond the per word cost of transcription (see enclosed pricing)
