Specifications include, but are not limited to: Lean improvement services will involve a series of three (3) modules, the length and timing of which will be consistent with the goals and objectives of the Agency and the complexity of the program. The modules will include: Module 1: Leadership and Cultural Change- The module includes services related to coaching, mentoring, and training leaders to help organizations change their culture to become a Lean organization. Examples include hosting workshops, summits, or conferences to raise awareness of Lean efforts, generate enthusiasm, and bring together leaders to discuss unique challenges. Module 2: Training- The module includes services related to training state employees to understand and apply Lean concepts and tools. Module 3: Facilitating Lean Process Improvement- This module includes the implementation, deployment, measurement, and follow up to Lean process improvement efforts and events as well as project management and facilitation experience and approach. It is expected that all meetings will held at space designated by the Agency undertaking the process improvement exercise. In Module 3, the vendors retained to support this process will be responsible for working with a designated agency facilitator on the following tasks: • Developing the charter and/or A3 and organizing each Lean event, including: o Providing guidance on team members, data and key performance indicators required for the event; o Establishing goals, objectives, and ground rules for the event. • Assisting the state agency facilitator with using Lean tools to map both current and future states. • Meeting with the state agency facilitator prior to each session to review how to approach the session, as needed. • Meeting with the state agency facilitator after each session to debrief and provide guidance on next steps, progress, etc.
